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Marks & Spencer

Marks & Spencer

Analysis Period:May 26, 2025 -
Total Mentions:***
Country:United Kingdom 🇬🇧

Summary

The latest media segments reveal a dual perception of Marks & Spencer, with some praising the quality of their food offerings, particularly their biscuits and unique items like Japanese milk buns. Customers express satisfaction with the taste and quality of M&S products, often highlighting their preference over competitors. However, there is a stark contrast as others criticize the high prices, suggesting that the value does not always match the cost. Additionally, some segments reveal skepticism about product innovation, such as repackaging old fragrances, leading to questions about M&S's commitment to genuine quality and creativity.

Source Analysis

Analysis of various sources, especially TikTok and podcasts, shows a stark divide in customer sentiment. TikTok segments frequently highlight personal experiences with M&S food, often in a positive light, while other platforms reflect skepticism and criticism about pricing and product authenticity. The conversations around M&S in social media often revolve around food quality versus pricing, suggesting that while they maintain a loyal customer base, they risk alienating budget-conscious consumers.

Trending Topics

Emerging discussions include the price vs. quality debate surrounding Marks & Spencer's food products, with notable mentions of their new product lines and consumer reactions to perceived value.

Why These Topics Are Trending

The trending topics stem from a mix of customer reviews and media discussions focusing on the quality of M&S food items contrasted with their pricing strategy. This ongoing debate signals a potential shift in consumer expectations and brand loyalty.

Sentiment Breakdown:

Detailed breakdown of public sentiment and conversations about this company.

very positive
**(7.2%)
positive
***(47.9%)
neutral
***(34.6%)
negative
**(9.5%)
very negative
*(0.7%)
55.1%
Positive
34.6%
Neutral
10.3%
Negative

Impact vs Sentiment

See how each entity's high impact percentage relates to their positive sentiment percentage from actual mentions.

Sentiment
Impact
Mostly Positive
Mostly Low Impact
Mostly Positive
Mostly High Impact
Mostly Negative
Mostly Low Impact
Mostly Negative
Mostly High Impact
Marks & Spencer
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